Customer feedback questionnaire

We at FES FM are committed to providing the highest levels of customer services.

To help us gauge and improve our service, we would welcome your feedback and observations.

Your Information First name:
Last name:
Email:
Business name:

Question 1 Rate how quickly we answered your call: n/a poor satisfactory good excellent

Question 2 Rate how well we listened and understood your needs: n/a poor satisfactory good excellent

Question 3 Rate how well we kept you up to date and informed: n/a poor satisfactory good excellent

Question 4 Rate how well we took ownership and provided a solution: n/a poor satisfactory good excellent

Question 5 Rate how helpful and polite we were: n/a poor satisfactory good excellent

Question 6 Rate the quality of our workmanship: n/a poor satisfactory good excellent

Question 7 Rate the politeness of our engineer: n/a poor satisfactory good excellent

Question 8 Rate how clean and tidy the engineer left the work area: n/a poor satisfactory good excellent

Question 9 Rate our response time: n/a poor satisfactory good excellent

Question 10 Rate the overall quality of our service: n/a poor satisfactory good excellent

Comments Please can you provide additional comments for where we have rated ’Poor’:

Case studies

FES FM are involved with some of the largest contracts all over the UK.
Read all Case Studies